Electrical Exams - FAQ

Q: Is this software official?

A: No not at all. This is not endorsed by either the City and Guilds or EAL and cannot be for legal reasons. All questions are based on the relevant syllabus for that course, but again for legal reasons, they will not be the same questions that you receive during the official exams. The questions are written by experienced tutors who deliver on the courses and are based on years of experience within education and working as electricians, engineers and estimators.

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Q: Can I contact you via the phone?

A: Only in extreme cases is it necessary for telephone contact and then only after all previous email assistance has failed. Providing a telephone contact is expensive and would increase our costs, meaning essentially it would increase the cost to you as a consumer. Electrical Quals are also involved in assessments on the C&G2391, the C&G2330 and the C&G2356 NVQ Level 3 so may well be occupied with students and may not always be able to take a call. We have also had phone calls early morning before and being as the business is run in a family residence, it can be somewhat annoying.

Technical support issues should be addressed to support@examsoftware.co.uk. or info@electricalquals.com Please give as much information as possible, simply emailing with comments like "it won't work, please help" is not going to get your query solved particularly fast. Emailing us with the transaction ID, serial number, purchasing email address and actual product results in technical issues being solved in a fraction of the time more scant emails do.

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Q: But what if it's urgent?

A: Preferably not again. Email support is still the fastest and easiest method of resolving any issues due to immediate access to all the information on our systems. Telephone support costs both parties and takes longer to resolve. Only in the event of all else failing will we use telephone support. If you need the software for an exam, we recommend purchasing well in advance.

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Q: How fast can I expect a response?

A: Within 4 hours should be expected. Usually contact is made within the hour depending on how busy we are. Support is usually dealt with between 7 am and 10 pm although on weekends this may be down to once a day. Peak periods, usually January to July might see a bigger delay in replying, we ask for your patience during these busy periods.

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Q: Do you offer discounts?

A: Yes of course. As with any product, costs decrease with larger orders. Please contact us if you wish to purchase in quantities of 5 or more for an individual quote.

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Q: What about buying for use in a college?

A: Of course. We offer machine specific licenses for colleges, again the more you order the cheaper the cost. Please email us for a brochure and price list. Please note, only academic email addresses (ending in .ac.uk.) will receive a response to this request.

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Q: Some of your questions are wrong?

A: We pay good money for external factions to proof read and check all exam content. If you think a question is incorrect, please contact us. If you are right, we will happily give you a voucher off your next purchase with us. We are always on the look out for reliable proof readers, if you think you can help, please contact us. We also put our software out to public scrutiny via the IET forums as a backup for professional proof readers. After all of this, we are only human at the end of the day and mistakes happen, so please take this into consideration when contacting us. This exam is designed as part of a revision package and should never be used as the sole means of exam preparation.

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